Refund Policy

Cancelling a haul

• Before a driver accepts — cancel free, refunded in full.
• After a driver accepts — a cancellation fee of up to $15 may be kept to compensate the driver for travel; the rest is refunded.
• Driver cancels or no one accepts — you are refunded 100%, including fees.
• Scheduled hauls — cancel more than 2 hours before the pickup window for a full refund.

Refund timing

Refunds are issued to the original payment method. Your bank typically posts them within 5–10 business days. Prepaid haul credits used on a cancelled haul are returned to your credit balance immediately, and the driver is notified.

Problems with a completed haul

If items were damaged, the driver did not arrive, or you were charged incorrectly, report it in the app or email us within 48 hours of the haul. We review the trip record, photos and chat history and issue a partial or full refund where warranted, typically within 3 business days.

Memberships and subscriptions

Truck-N-Go+, Driver Pro and Business subscriptions can be cancelled at any time from the billing portal. You keep access until the end of the paid period. Subscription fees already billed are non-refundable except where required by law, though we will refund a renewal charged within the last 7 days if the plan was unused.

Prepaid haul credits

Credit packs are non-refundable once purchased and have no cash value, but credits never expire and remain usable on any future haul.

Contact us

Email support@truck-n-go.com with your haul ID and we’ll respond within one business day.